Someone I know needs help

It can be difficult for people to talk about their mental health.
Make it easier for them by ignoring the many stereotypes that exist.

I feel there is an immediate danger

Ask them if there is someone they trust who might be able to help.

Encourage them to contact their key worker if they have one. If they don’t know the direct number call 01481 725241 and ask for the key worker by name or the team they work with.

Encourage them to contact the Samaritans either by their 24hr free and confidential helpline on 116 123 or email or visit the website

Encourage them to contact their GP and explain that they require an urgent appointment.

If you are concerned that they might harm themselves or someone else, contact A&E on 01481 725241 or the emergency services on 999.

How to help and support people you know

Avoid making assumptions.

It can be difficult for people to talk about their mental health.Make it easier for them by ignoring the many stereotypes that exist around the subject. Avoid trying to guess what symptoms they might have and how these might affect their ability to live their lives – everybody’s experiences are different and many people are able to manage their condition and continue to live their lives to the full.

Be respectful

People can be understandably anxious about discussing their mental health, so be sure to respect their privacy. Ask them if they would like anyone else to know.

Be flexible

Mental distress affects people in different ways and at different times in their lives, so be prepared to adapt your support to suit the individual. Listen to what they are saying and remember, don’t make assumptions. 

Encourage them to talk

Make sure they know that you are happy to talk about sensitive issues. How you deal with any information should be entirely dependent on the individual and it’s vital that you focus on the person, not the problem. Ask honest and open questions about their experience, what the implications are, and most importantly, what support they might need.

Seek advice

An individual who is worried about their mental health should be advised to contact their GP in the first instance to gain access to help and support. The rest of this booklet suggests other local organisations that maybe able to help.

Further Information

Contact Guernsey Mind for further information and support on 01481 722959 or email

Use our local services directory to find the services available to you in Guernsey.

Look at our alternative resources page for a list of apps, online self-help and websites

We have several self-help books at our Centre and the Guille Alles Library has a Reading Well Books on Prescription scheme which helps you to understand and manage your health and wellbeing using self-help reading. The scheme is endorsed by health professionals and supported by public libraries