How to choose the right person in the workplace 

Guide for Employers: Choosing the Right Mental Health First Aider 

Choosing the right Mental Health First Aider (MHFAider) is more than just a decision – it’s about finding someone who can truly make a difference when it matters most. These individuals aren’t just there to offer a listening ear; they’re the first line of support, guiding others toward the professional help they need.

An outstanding MHFAider embodies qualities like approachability, empathy, and patience, creating a safe, non-judgmental space where others feel comfortable opening up. They often stand out as the person everyone turns to, a natural sign of the trust and respect they’ve earned through strong, supportive relationships. In the end, the best MHFAiders bring a calm, quiet strength that helps individuals feel heard, valued, and supported as they take steps toward better mental health.

Trust your instincts

When selecting a Mental Health First Aider, it’s essential to ask yourself:

  • Can this person be trusted with sensitive information?
  • Are they dependable and able to handle confidential matters with the utmost care and respect?

If you have any reservations about their ability to maintain privacy and trust, it’s worth reassessing your choice. After all, a great MHFAider must not only protect the confidentiality of those they support but also work to earn and uphold that trust every step of the way.

Be honest

Foster an open, honest dialogue about the MHFAider® role by offering a clear and upfront picture of what it truly involves, highlighting both the rewards and the challenges. This transparency will make candidates feel more comfortable, allowing them to express their genuine motivations and share their past experiences. In turn, this helps you assess whether they’re the right fit to support your team’s mental health needs with confidence and care.

 
What are their skills?

While it’s crucial to consider key qualities, it’s just as important to stay open-minded during the selection process. The perfect candidate may not always fit your original expectations. Instead, focus on their skills, motivations, and potential to bring a positive impact to the team, even if they don’t check every single box. Often, the most valuable team members are those who offer fresh perspectives, adding unexpected strengths that can truly elevate your group.

Use ICE

Use the ICE framework to drive your evaluation:

Integrity

Assess the candidate’s core values and what you can rely on from them professionally.

Competency

Look at their ability to deliver on the job’s requirements.

Excitement

Gauge their enthusiasm and energy for the role.

Don’t forget to consider their career growth goals and whether their aspirations align with what the role can offer. The ideal candidate will be adaptable, eager to learn, and ready to thrive in a dynamic, evolving role.