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Privacy Policy

This privacy policy tells you about the information we collect from you when you sign up to receive communications from us by sharing your personal details with us or when you engage with any of the services we provide. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Guernsey Mind. Our address is The Lions Mind Centre, The Arsenal, St Peter Port, Guernsey, GY1 1UW.

You can contact us by post at the above address, or by email at [email protected]. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you subscribe to our database, we ask you for your name and e-mail address. When you become a member of one of our Community in Mind Groups e.g. The Hope Singers Community Choir, Mind ‘Drop In’, we ask you for your name, e-mail address, telephone number, address and emergency contact, and to confirm you are over 18. When you access our one-to-one or group therapies or signposting appointments we ask you to complete a Client Form which asks for your name, date of birth, email address, telephone number and emergency contact. We also ask for the contact details of your GP and any relevant health or social care support. 

When you take part in our training or events we ask for your name, email address and telephone number. 

When you volunteer for us we ask you for your name, e-mail address, telephone number, address and employment history (where applicable) and to confirm you are over 18.

When you become a Guernsey Mind champion we ask you for your name, e-mail address and telephone number.

Why do we collect this information?

We will use your information to provide you with details about mental health in Guernsey, events you may want to attend – delivered by Guernsey Mind and other organisations, training sessions we have organised, your group or one-to-one appointments, volunteer opportunities, regular meetings and social events for our Community in Mind Groups and relevant news updates.

We also use this information to safeguard you and others in line with our legal obligations. Confidential information will only be disclosed if you are at risk of harming yourself or another person. Disclosure may only be made to your GP, your next of kin, statutory services, or to other mental health professionals.

What do we do with your information?

Your information is stored in our Mailchimp database and within our secure IT system and is not shared with any third parties. It is not sent outside of the UK. We will not use your information to make any automated decisions that might affect you.

How long do we keep your information for?

Your information is kept for as long as you continue to consent to receive our communications.

Your rights over your information

By law, you can ask us for what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any Mailchimp, or by emailing us using the contact details above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Office of the Data Protection Authority via their website at https://www.dataci.gg or write to them at: St Martin’s House, Le Bordage, St. Peter Port, Guernsey, GY1 1BR.

Reviewed 15/08/2022 by Jo Cottell, Chief Executive. Next review date – August 2023

How we use Cookies

We use cookies and similar technologies (also known as tags/pixels/beacons/floodlights) on our websites to personalise content and digital advertising, provide social media features and analyse traffic. This policy refers to both ‘cookies’ and ‘similar technologies’ as cookies.

You can accept all the cookies that we use by clicking on the ‘Accept Cookies’ button displayed on our cookie banner. If you’d rather decide what cookies are set, you can choose your preferences by clicking on ‘Cookie Settings’. You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser. But, if you choose to refuse all cookies, our website may not function for you as we would like it to.

What are cookies?

Cookies are small text files placed on your computer, phone or other device by websites you visit.

They do not store or collect information about you such as your name but will instead collect information related to, for example, the devices you use to access the internet, your browser and your browsing history. Cookies are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site.

What are tags?

We use tags to transfer data collected from visitors to our websites to external sources like Facebook. We use them to track:

  • your interactions with our websites and digital adverts (for example, when you’ve downloaded content, clicked on an advert or viewed a video)
  • what pages you visit on our sites, how long you spent on those pages, how you got there and when you left them. This information can also be used to monitor digital advertising performance.

If you haven’t given permission for us to set cookies through the cookies banner that would have popped up when you first visited this site, your visit (and how you got here) won’t be tracked by us. However, if you visit this site using a different device and/browser in the future, you will need to provide us with your cookie preferences again.

How do we use cookies on our websites?

We use cookies on the websites to:

  • facilitate users’ ability to navigate through the website.
  • ascertain whether the website is operating effectively.
  • compile statistics on how our website is being used, which can help us to improve our website and online services.
  • personalise and improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to you.

We also use cookies to make sure we keep your information confidential and secure as you move through secure or password protected areas of our websites.

Some of the cookies that we use are ‘Session Cookies’ which are deleted when you close your browser. Others remain on your browser or device until they expire or you delete them from your browser history – these are known as ‘Persistent Cookies’.

All cookies have an ‘owner’ which can be identified by looking at the domain (i.e. the company or website name in the cookie). Cookies can either be first-party (i.e. they’re owned by the website who set them) or third-party (i.e. they’re not owned by the website who set them). We use both first-party and third-party cookies on our websites.

Categories of cookies used by Mind

Below is a list of the main cookies we use on this website. The categories we have used are based on the International Chamber of Commerce’s Guide for Cookie categorisation. If you would like more information, you can email our Web team.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for our websites to function and therefore cannot be switched off. They are only set in response to actions made by you such as setting your privacy preferences, logging into our sites and/or filling in forms. You can set your browser to block these cookies, however this will inevitably mean that some parts of our sites will not work.

Performance Cookies

These cookies allow us to count web site visits and traffic sources so we can both measure and improve the performance of our sites as well as that of our digital advertising campaigns. They help us to know which pages are the most and least popular, see how visitors move around the site and measure the impact of our digital adverts. If you do not allow these cookies, we will not know when you have visited (or how you have reached) our sites -this means that we will not be able to monitor site/digital advertising campaign performance as accurately.

Personalisation Cookies

We use personalisation cookies to track the pages you visit on our websites (including the pages/content related to the support we provide to visitors to our site) so that we can suggest relevant content based on the pages you have previously visited. If you do not allow these cookies, you will receive a less personalised experience on our websites.

Targeting Cookies

“Targeting Cookies” are used by our advertising partners (e.g. Facebook) to collect information about how you use our website (including visits to our information pages) and show you associated adverts on other sites. The information that’s been used to build that profile may also be used to find other people with similar interests to yours so that our adverts can be shown to them too. No directly identifiable personal information is shared with our advertising partners e.g. details such as your email address), but information that uniquely identifies your browser and internet device will be shared. If you do not allow these cookies, you will experience less targeted advertising.

Third party cookies

So we can make improvements to our websites, take steps to ensure that our online advertising is cost effective, and provide you with content and ads that we think you’ll find interesting, our sites place cookies which are owned by third-party suppliers.

Further details about the main suppliers that we use and links to their privacy information is provided below:

Google

We use Google’s Marketing Platform cookies so that we can measure the impact of our digital advertising campaigns. This helps us to ensure that the money we spend on digital advertising is cost-effective. They also help us to serve adverts to people who have visited our websites and control the number of times that a website visitor sees an advert.

We use Google Analytics cookies to help us measure how visitors use our websites. This helps us to improve peoples’ experience of using our sites and measure the effectiveness of our digital advertising campaigns.

Read Google’s privacy policy.     

Facebook

We use Facebook cookies so we can deliver adverts to website visitors who have a Facebook account as well as find Facebook customers with similar interests to the people who visit our website. We also use Facebook cookies to measure the effectiveness of our Facebook ad campaigns which, in turn, helps ensure that we’re using our resources effectively.

Read Facebook’s privacy policy.

Read Facebook’s Cookie policy.

Managing cookies

You can control which cookies are set by clicking on ‘Cookie Settings’ on our cookies banner. You can amend your settings or withdraw your consent for cookies at any time by revisiting this policy and clicking on the ‘Manage my settings’ button below.

 
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